Resume Prime treats communication in all its forms as significant aspect of operating the business. It is the key to meeting or exceeding client expectations. To ensure smooth communication, Client shall respond promptly to all questions, drafts, and revisions to be sent by Resume Prime. The responses, either in the form of e-mail, telephone call, or sent in any form of communication, need to be delivered specifically and clearly. Failure of Client to respond within 30 days following the delivery of service will mean closing and completion of Client’s project.
Client shall pay required fees for further changes or revisions. To begin the process, a startup fee shall also be paid by client. If project reactivation is warranted, it shall be subjected to the terms indicated in the current Resume Prime pricing schedules, new project activation, project submission, retainers, and deposits, whichever is applicable to Client’s project. This, however, will not be implemented if an authorized representative of Resume Prime waived the subjection in writing. Resume Prime reserves the right to close the project and to issue a refund per the refund policy of the company.
If a client wishes to re-focus the project, different from its original scope after 30 days from its submission, it shall be considered a new project and shall then be subjected to retainer payments based on the existing pricing schedules set by the company.
Client is entitled to limitless number of revisions, but only to a certain extent and for valid reason(s). Resume Prime reserves the right to refund all payments and terminate the project immediately (10% for the service charge shall be deducted) for any reason at anytime. These reasons include, but are not limited to: client intentionally and covertly attempting to establish a resume template store; other projects are being subcontracted to a third party through Resume Prime; and the final resume draft has not been selected by client following six (6) months from the time the draft is delivered.
Within two (2) business days, client shall receive an initial resume draft depending on the selected resume writing package. It takes three (3) to five (5) days from the date the first resume draft is delivered before a revision is made. Resume Prime shall not be responsible for Client’s needed completion schedule due to hardware, software, or any equipment failure or issues from either the part of the Resume Prime or from that of the Client.